LIMITED
WARRANTY (USA)
Triple O Systems, Inc., warrants to the original owner its Model
TWTS-101 to be free of defects in material and workmanship for a
period of one year, and will be repaired or replaced at no charge
to the customer (excluding field labor) under normal use and care
during the warranty period.
To get a defective part replaced, call your dealer and explain
the problem:
- Have the dealer service the unit (he will charge a nominal labor
charge which you are responsible to pay).
- Take the defective part to your dealer for exchange.
- You may obtain your defective part replacement from Triple O
Systems (TOS) by shipping the part to TOS, prepaid, along with
complete information (copy of original sales receipt, description
of problem, name, address, daytime phone number and evening phone
number). TOS will repair or replace the failed part and ship via
UPS prepaid within 3 days after receipt of the defective part.
As the owner's exclusive remedy, any defective part or assembly
will be repaired or replaced at the sole discretion of TOS. Field
service labor is specifically excluded from the terms of this warranty.
Except as set forth above, there shall be no other guarantees,
warranty or liability either expressed, implied, oral or statutory
and in no event shall Triple O Systems, Inc., it's agents or employees
be liable for injury or damage to any person or property whatsoever,
or for any special, indirect, contingent, secondary or consequential
damage of any nature however so arising. Triple O Systems, Inc.
does not warrant the Triple O Water Treatment System to be merchantable
or fit for a particular use.
Your specific legal rights under this limited warranty may vary
from state to state.
3
YEAR EXTENDED WARRANTY (USA ONLY)
A three year factory extended warranty is available at additional
cost. This warranty covers all components of the system (except
filter), and extends the factory warranty for an additional two
years beyond the original one year warranty. This extended warranty
includes two replacement UV light assemblies (one for replacement
at 18 months and one for replacement at 36 months). Contact your
dealer for details.
WHAT IS COVERED?
This extended warranty covers the model TWTS-101 Water Treatment
System, including the Ozone Generator, In-Line Mixer and Filter
Module and all components thereof. Included, at no additional cost,
are two replacement UV Lamp Assemblies: One for replacement at 18
months and one at 36 months. You must call either your Dealer or
Triple O at 18 and 36 months to receive your free UV Assemblies.
Triple O will allow a 90 day grace period beyond the 3 year term
of this warranty to order the final UV Lamp Assembly only.
WHAT EXCLUSIONS ARE THERE ON COVERED ITEMS?
Except for loss due to theft, war, riot, negligence, purposeful
damage or Acts of God, all covered items will be repaired or replaced
during the warranty at no charge to the customer for materials.
WHAT IS NOT COVERED?
The Filter Element and any special items that may have been used
for a particular installation (i.e. special wiring, special bracketing,
etc.). All field labor is specifically excluded from the terms of
this parts warranty.
HOW LONG IS MY WARRANTY?
This warranty covers an additional 2 years after the 1 year original
factory warranty that comes with the equipment. The original factory
warranty began with the equipment purchase. CAN I TRANSFER MY EXTENDED
WARRANTY?
Yes, this warranty is transferable any number of times. Call or
write Triple O to make your transfer request. A $20.00 transfer
fee will be assessed to cover the cost of record keeping. The transferred
warranty will expire on the same date as the original extended warranty.
HOW DO I GET MY DEFECTIVE PARTS REPLACED?
Simply call your Triple O dealer, explain the problem: 1) Have the
dealer service the unit (he will charge for labor which you are
responsible to pay), or 2) Take the defective part to the dealer
for exchange. You may also obtain your defective part from Triple
O Systems (TOS) directly by shipping the part to TOS, prepaid along
with complete information (description of problem, extended warranty
number, name, address, and phone number). TOS will repair or replace
the failed part and ship via UPS prepaid within 72 hours after receipt
of part.
HOW DO I KNOW MY EXTENDED FACTORY WARRANTY IS IN EFFECT?
You will receive written notification from TOS within four (4) weeks
from the date TOS receives your extended warranty paperwork. Contact
TOS immediately if you do not receive notification as indicated.
TOS has no obligation to honor the Extended Warranty unless a properly
completed application and payment of proper fees are received by
TOS in a timely manner, as outlined herein. Incomplete applications
or applications without payment will not be honored.